Privacy Policy

Last updated: 15 October 2026

This Privacy Policy explains how Winkel (“we”, “us”) collects, uses and protects your personal information when you use winkel-lb.com, in line with the Lebanese Law No. 81/2018 on Electronic Transactions and Personal Data.

1. Information we collect

Information you give us: your name, phone number, email address and delivery address when you place an order, create an account or contact us.
Order information: the products you buy, the order amount and delivery details.
Technical information: your IP address, browser and device type, and the pages you visit, collected through cookies and similar tools.

We do not collect payment card details, as orders are paid cash on delivery.

2. Why we use your information

to process, confirm, deliver and support your orders;
to contact you about your order, a return or a question you asked;
to keep the website secure and prevent fraud;
to understand how the website is used and improve it;
to send you news and offers, only if you agreed. You can unsubscribe at any time.

3. Who we share it with

We never sell your personal information. We share only what is needed with:

delivery partners, to bring your order to you;
service providers that host or run our website, email and analytics, who must keep your information confidential;
public authorities, when the law requires it.

4. Cookies

We use cookies that the website needs to work (such as your cart), and optional cookies that help us understand visits. You can block or delete cookies in your browser settings, though some parts of the website may then not work properly.

5. How long we keep it

We keep order information for as long as needed to serve you and to meet legal and accounting obligations. Other information is deleted or anonymised when it is no longer needed.

6. How we protect it

The website uses a secure (HTTPS) connection, and access to your information is limited to people who need it to serve you. No online system is completely secure, but we take reasonable steps to protect your information.

7. Your rights

You may ask us at any time to access the personal information we hold about you, to correct it, to delete it, or to stop using it for marketing. To do so, contact us through our Contact page. We will answer within a reasonable time.

8. Children

Our website is for adults shopping for their family. We do not knowingly collect personal information from children.

9. Changes

We may update this policy from time to time. The latest version is always on this page, with its date at the top.

10. Contact

For any question about your privacy, please reach us through our Contact page.